Our 5 Year Guarantee

5 YEAR LIMITED WARRANTY

Each Cassotto Lever, tip insert, & Cassotto Prestige Tip comes with a 5 year limited warranty, under normal use, for the wooden body and carbon fiber core.  In the event of a any malfunction of the wooden body, carbon fiber core, or breakage of an insert/head/tip,  please email Randy Cassotto at cassottolevers@gmail.com.  If these items malfunctions at any time in the first 5 years of ownership (segmented woods are excluded), your equipment can be shipped to: 

Cassotto Levers

149 High Valley Dr.

Canton, CT 06019  (shipping charges apply)

If the lever's body or carbon fiber core is irreparable, a new lever will be provided to you.  Obvious neglect or deliberate damage will void any and all parts of this warranty.  Keep your lever & tips away from water high heat, extreme cold, and liquids.  Keep all metals (inserts, Neo tips, Prestige tips, & aluminum heads) away from water and keep tips in its wooden case, if you've already purchased one from us (see Black Oxide below).

WHAT TO KNOW ABOUT AIRCRAFT GRADE ALUMINUM 

Black anodization has been added to the head/tip inserts for aesthetics.  During regular use, markings may appear and/or the black anodization may come off.  If this happens, your lever should continue to work as intended as confirmed by metals engineers.  Use a tissue or soft cloth, wipe away any residue, discard the cloth, and wash/clean hands as necessary.  Do not ingest any parts or biproduct of any materials from levers and always wash hands before consuming food or putting any body parts in mouth.

CAN I REMOVE THE TIP FROM THE TIP INSERT?

If you must remove the tip, do not place your lever on the ground and stomp on it.  Use the #11 tip wrench from Schaff and you should be able to remove the tip from the insert, without placing it on the ground, using hand/arm force by rotating the tip counter-clock-wise until it comes loose from the insert with a 7/16” socket or wrench.  If your tip is loosening from the insert or the insert is loosening from the head during tuning, remember that the head is aluminum.  As strong as it is, you do not want to try and use all of your might.   This can cause permanent damage and result in breakage.  Instead, you can apply a few drops of BLUE Threadlock to the threads.  DO NOT USE RED as the bond may be permanent.  

BLACK OXIDE

Our tips are coated with a black oxide finish to give them a stunning look and add further corrosion resistance to the metal.  Black oxide is a controlled form of rust.  If any excessive moisture or acids from hand creams, lotions, cleaners with salts, or acids hit black oxide, you will introduce red rust.  To help prevent this, you can purchase one of our wooden cases for tips & inserts when they are not in use, keep the parts away from liquids, & keep your hands clean.  To further protect black oxide, you can wipe on a wax over the parts from time to time.  My favorite is Renaissance Wax which dries hard instantly.  Follow the manufacturer’s recommendations on safety and wipe off any residue off parts before using on any piano.

CLEANING

These levers are finished with blend of a 2 part epoxy & special ca.  Staying away from the metals, use a soft, lightly dampened cloth with soap & water over the finished wood & carbon fiber core.  For a quick polish, use Meguiars #17 & #10 for light surface scratches & follow the manufacturer's instructions.  Cleaners with silicones will void the warranty.   KEEP LEVER AWAY FROM HIGH HEAT.  Temperatures above 110˚ may cause the 2-part epoxy finish to soften.

*Cassotto Levers, LLC takes no responsibility for bodily injury or property damage caused by any use of any of the Cassotto Levers & finish, Cassotto Prestige tips, tip inserts, aluminum heads, black oxide, black anodization, metals, or equipment supplied, nor does Cassotto Levers, LLC claim to provide any cure or relief for any ailment or disease. ©2024